* A service fee of 3€ will be charged for all hotline registrations.
Once registered it is possible to use all nextbike-affiliated bike sharing systems worldwide.
Enter the bike number.
Scan the QR-Code.
Receive the four-digit lock code.
Open the combination lock.
Contact our customer service under +49 (0)30 692 050 46 and name bike number.
Receive the lock code via text message.
Open the combination lock
IN GENERAL: Enter the bike number - receive the four-digit lock code - open the lock.
You can use a single account to rent up to four bikes at once.
Return the bike to an official station and close the lock. Within the inner circle you can return your bike at any main street or junction.
Return your bike via app by selecting the chosen station. If you return it at a main street or junction simply return your bike via BikeComputer.
Activate the BikeComputer by pressing a digit and hold your customer card up to it. Wait until the BikeComputer confirms the return.
IN GENERAL: Close the bike lock - select the appropriate station via the app, BikeComputer or hotline - confirm your return.
Bikes can only be returned at official stations or everywhere on public streets within the green area in the city center. A service fee of 20 € or more will apply if a bike is not returned appropriately.
Before being able to take off on your first ride, you will first have to activate your customer account by verifying your means of payment (Credit Card or debit).
Upon confirming your payment method, you will be charged 1€.
This 1€ will be credited to you as a starting credit and can be used with all tariffs.
After debit via Credit Card, or via PayPal, your customer account will be activated immediately. Debitting via credit transfer may take up to four days.
You can change your means of payment at any time.